Exam Code :
HP2-E50
Exam Name : HP Consultative Selling of HP Mission Critical Technical Services Exam
Real Sheets HP2-E50 Questions
Question :
Based on an evaluation of your customer’s Service Measurement and Reporting aspect of their ITSM maturity under the area of Continual Improvement and Automation, there should be agreed metrics for the end-to-end availability and performance of all services and an agreed, reliable, and repeatable method or tool to collect data. Which finding would score a “3” on this evaluation?
- No metrics exist, or measurement is of technology components only.
- Agreed metrics exist for all services. Collected data is compared against agreed KPIs and trend analysis is carried out to identify potential issues and opportunities for improvement.
- Agr
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